Frequently Asked Questions
Everything you need to know about your medieval and reenactment gear.
How do I determine the correct size for my garments?
We provide a detailed size chart on every product page. Since our clothing is designed for movement and layering, we recommend measuring your chest, waist, and hips while wearing your typical undergarments to ensure the best fit.
What is your shipping policy within the United States?
We offer standard and expedited shipping options across the US. Orders are typically processed within 1-2 business days, and delivery times vary based on your location and the shipping method selected at checkout.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with tags attached. Please visit our Returns Portal to start the process.
What materials are used in Burgschneider products?
We prioritize historical authenticity and durability, using high-quality natural fibers such as cotton, linen, and wool. Specific material compositions are listed in the product description for each item.
Do you offer group discounts for LARP groups or theater troupes?
We love supporting the community! Please contact our customer service team with details about your group or production to inquire about bulk ordering and potential group discounts.
How should I care for and wash my medieval clothing?
To preserve the life of your garments, we recommend machine washing on a cold, gentle cycle and hanging to dry. For wool items, dry cleaning or hand washing is recommended to prevent shrinkage.