Returns & Exchanges
At Burgschneider, we want to ensure you are fully satisfied with your medieval attire; if your items do not fit or meet your expectations, you may return them within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the products are in unworn, unwashed condition.
Attach the Label
Print the prepaid shipping label provided through the portal and affix it clearly to the outside of your return parcel.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing